Terms and Conditions

 

General Terms and Conditions (GTC) STONEinLOVE, Winterthur, Switzerland

1. Scope of application

These General Terms and Conditions (GTC) apply to all orders and purchases made by consumers and businesses via the online shop www.stoneinlove.ch.
By ordering products, the customer agrees to these GTC.

2. Conclusion of contract

  • The presentation of products in the online shop constitutes a non-binding offer.
  • The purchase contract is concluded as soon as the customer places an order.
  • If a product is unavailable due to delivery problems or incorrect pricing, we reserve the right to cancel the contract.
  • In the event of cancellation, any amount already paid will be credited to the customer's account. A payout of the credited amount is only possible after prior agreement.


3. Prices and terms of payment

  • All prices in the online shop are quoted in Swiss francs (CHF) and include the statutory value added tax.
  • Payment can be made either by credit card or TWINT.
  • Retention of title: The goods remain our property until full payment has been received.


4. Delivery conditions and shipping costs

4.1 Shipping costs:

  • Shipping costs are included in the product price. For larger quantities, a surcharge for shipping costs may be charged after consultation with the customer.
  • Smaller items are shipped at the standard shipping costs via Swiss Post.


4.2 Delivery times:

  • Goods from stock: Deliveries of products in stock are usually made within 1–2 working days.
  • Goods that are not in stock: The delivery time is usually 1 to 2 weeks, depending on the availability of the raw material.


5. Obligation to inspect

  • The customer is obliged to inspect the delivered goods immediately upon receipt for completeness, correctness and any transport damage.
  • Damage or discrepancies must be reported to us within 5 calendar days of receipt of the goods.


6. No right of return

  • Once the purchase contract has been concluded, there is no right of return.
  • By confirming the order, the customer accepts that withdrawal from the purchase contract is excluded, unless there is a legally regulated warranty claim (e.g. in the case of defects in the goods).
  • Exchanges or refunds are only possible if this has been expressly agreed with us.


7. Exchanges by arrangement

7.1 Conditions for exchanges:

  • Exchanges are only possible after prior agreement; there is no general right of exchange.


7.2 Conditions for exchange:

  • The goods must be undamaged.
  • They must be in a saleable condition (without signs of use, in the original packaging if possible).
  • The exchange must be clarified in advance and the goods must be returned within a specified period.


8. Liability

8.1 Disclaimer:

  • We are not liable for damage or consequential damage resulting from improper use.


9. Final provisions

  • Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
  • The place of jurisdiction is the registered office of STONEinLOVE in Winterthur


Version: 1 August 2025